TERMS AND CONDITIONs / faq
Q: When do I submit my payment?
A: Before any design work is done, all initial payments must be made in full via Paypal according to the package you choose. No refunds will be given. If you pay and fail to follow through with submitting information or paying for any necessary time needed to finish the branding materials, I am not responsible for this and I will not refund your money. Your decision to pay conveys that you intend on following through with the process, from start to finish.
Q: How do I contact you?
A: To make the process easy, organized and professional, all communications regarding your branding materials will be done via email. I usually respond to emails within 24-48 hours. If we discuss that communication via phone, video chat, etc., is more convenient, we can use those methods, but I will always utilize email as a first option. If you do not respond to my emails, I am not responsible for delays in the process. Please do not text me or call me regarding your branding materials, as these methods will not be treated with urgency.
Q: How quickly will I receive my materials?
A: Standard turnaround time for all template packages is 1-2 weeks and 2-3 weeks for custom packages. Final turnaround time will be determined via consultation. If you would like to receive your branding materials within a 1 week period, there will be a $50 convenience charge.
Resume updates will be turned around within 4-7 days. If you would like to receive your final updated resume in less than 4 days, a $50 convenience charge will apply. If you have a complimentary update and would like your to receive your final updated resume within 4-7 days, a $50 convenience charge will apply. ABSOLUTELY NO EXCEPTIONS.
It is your responsibility to provide the necessary information in a timely manner. Failure to submit information within a timely manner may result in delayed turnaround time.
Q: Will I get updates about my MATERIALS throughout the process?
A: Once each draft and round of edits is complete, you will receive a watermarked copy accompanied with a thorough description of design elements and content.
Q: Can you help me write the content on my resume or cover letter?
A: I will edit and tailor your resume content to fit professional standards and best practices within your industry. Please specify if there are certain phrases in your resume that you would not like altered. Your resume will be proofread several times, but it is your responsibility to review the resume as well. If you find any errors, I would be more than happy to make the necessary changes, free of charge. You are responsible for providing original content, with my assistance if needed. I will not create the entire scope of content for you.
Q: If I've already decided on a design, can I request a new design?
A: If we have already begun the design process for a resume, cover letter or business card template and you would like to choose a different template, you may do so (1) time. All further template changes will result in a $25 charge. If we have already begun the design process for a custom resume, cover letter or business card and you would like to go in a new direction, there will be a $50 charge.
Q: What do I do when I would like to update my MATERIALS with new information?
A: Each resume package comes with at least one complimentary update. Each complimentary update pertains to one original resume design. For example, if you purchased Package 1 resume but also received two additional versions of your resume, you will only receive one complimentary update. All additional updates are $30 per occasion.
Q: What do I do if I want to update my MATERIALS and have THEM redesigned?
A: Complete resume, cover letter or business card redesigns or template changes will be charged as new package purchases, depending on if you want a template or a custom design.
Q: what are my options if I'm applying to multiple positions and need several versions of my resume with slightly different content on each?
A: If you would like multiple versions of a single resume design, there is an additional $30 charge per copy. If you would like multiple resume designs, you must purchase each design as a separate package deal.
Q: Will I receive editable versions of my materials?
A: You will receive one final copy of your materials in PDF form when the design process is complete AND all payments have been made. I do not provide original working files of materials under any circumstances.
A: I will not share, sell or transfer any personal information surrendered at any time whatsoever.
Q: Will my materials land me a job?
A: Though I will design and edit your branding materials to the best of my abilities, I cannot guarantee that you will get a job or interview with them. It is your responsibility to apply to jobs within your abilities and appropriately represent yourself in any job interview.
By utilizing my services, you are agreeing to accept the above terms and conditions. There will be no exceptions to the listed terms and conditions. These terms and conditions may be updated at any time without notice or warning. Please do not hesitate to ask any questions that you may have.